Services are booked and paid for in advance.
Cancellations made within 24 hours of the booked service time will still be charged the full amount unless rebooked within a 7 day period and can only be rebooked a single time.
Services can only be carried out on fully operational equipment. If upon arrival the hardware or system is found to be faulty then we reserve the right to refuse service, without refund.
During a service the hardware may need to be powered on and off. If an item ceases to function after a power cycle then we cannot be help responsible for this.
If during a service it is found there is faulty equipment, we will provide either an estimate to repair or put you in contact with one of our recommended engineers within our network. You are under no obligation to use us for the work if you wish to use your own engineer.
Professional indemnity insurance cover one million. Simply Business.